Terms and Conditions

Guests at Mahekal Beach Resort enjoy amenities like bicycles, beach and pool towel service, and much more, covered by our daily Resort Fee of $35 USD, including 16% VAT. This service fee applies to all reservations, regardless of how they're booked.

Included Services:

• 10-minute hand massage at Revive Spa
• Bicycles*
• Gym access
• Welcome drink (non-alcoholic)
• Beach and pool towel service
• Bottled water in rooms and restaurants
• Complimentary Wi-Fi
• Concierge service
• Prime location on one of Playa del Carmen’s largest beaches (Please note that beaches are public; Mahekal provides an exclusive area with loungers for guests.)
• Four swimming pools

Accessibility

Mahekal Beach Resort is committed to providing a website that is accessible to everyone, including users with different abilities.

We strive to maintain compliance with the Web Content Accessibility Guidelines 2.1, Level AA (WCAG 2.1 AA) established by the World Wide Web Consortium:

• Our website was created using standards-compliant HTML and CSS.
• Content is logically structured with clear headings and informative labels, making it user-friendly for assistive technologies and screen readers.
• Consistent navigation throughout our website.
• Images include alternative text and descriptive links.
• As we are located in Mexico, accessibility standards in our public areas may differ from those in your home country.

Our reservations team is happy to personally assist you in selecting a room that best meets your needs. Please contact us directly at the phone numbers listed below or via email at reservations@mahekalbeachresort.com. Mahekal Beach Resort.

Mahekal Beach Resort

Phone: 011 52 984 873 0611

U.S. Reservations: 1 (877) 235-4452

Mexico Reservations: 800 836-8942

Please note that WCAG standards continually evolve, and we consistently strive to meet these guidelines. If you wish to report any accessibility issues, please contact us directly: accesibility@mahekalbeachresort.com. We will make all reasonable efforts to update the page and ensure accessibility.

*Bicycle use is subject to availability. Restrictions apply.