Frequently Asked Questions

WHAT MEAL PLANS DOES MAHEKAL BEACH RESORT OFFER?

At Mahekal® Beach Resort we offer four meal plans designed to suit your travel style:

• Room Only: Includes accommodation only, with no meals or drinks included.

• Bed & Breakfast: Includes your room and daily breakfast at our restaurants. Drinks are not included.

• Mahekal Essentials: Includes your room and your choice of daily breakfast or dinner at our restaurants. Drinks are not included in this plan.

• All Inclusive: Includes all meals, non-alcoholic beverages, and a national open bar. Additionally, you can upgrade to a premium open bar for an extra fee.

Note: The All Inclusive plan does not cover room service, transportation, tours, spa treatments, romantic dinners, or special dining experiences such as our Lobster Night or Surf & Turf.

WHERE IS SMOKING ALLOWED AT THE RESORT?

At Mahekal, we honor the laws that guide us and care deeply about the well-being of all our guests. In accordance with Mexico’s Anti-Tobacco Law (effective January 2023), smoking is strictly prohibited in rooms, public areas, restaurants, the spa, lounges, pools, and beaches.

To accommodate guests who smoke, we have designated three specific smoking areas on the property. These zones comply with current regulations and allow you to enjoy responsibly, while helping us keep the Caribbean breeze clean and fresh.

How good is the wine selection?

Our wines are hand-picked by the F&B team, with most labels highly rated by Wine Spectator, Robert Parker, and Stephen Tanzer.

Do you provide vegetarian options?

Absolutely. We cater to all diets. If anyone in your party has allergies or restrictions, inform Concierge so we can serve you better.

Is Fuego Restaurante y Cantina included in the meal plans?

Yes. Our guests can enjoy meals at Fuego Restaurante y Cantina according to the meal plan they have selected.

Half Board / MAP: Includes breakfast (available seasonally), lunch or dinner. Beverages are not included.

All-Inclusive Plan: Includes breakfast (available seasonally), lunch, and dinner. Includes non-alcoholic beverages and a national open bar. Guests may upgrade to a premium alcohol bar for an additional cost.

Mahekal Essentials: If the guest wishes to dine at Fuego for dinner but their plan includes only breakfast and lunch, they may request a change through our Concierge and receive a credit for food consumption only:

$27.00 USD per adult

$16.00 USD per child (ages 5 to 12)

Important: This credit does not apply to beverages. Taxes and gratuity are not included. The credit amount in local currency may vary depending on the daily exchange rate.

What’s the difference between Ocean View and Ocean View Palapa?

Ocean View rooms are on the ground floor. An Ocean View Palapa may be a standalone bungalow or located on the second floor, always featuring a palapa roof. Room location depends on availability and cannot be confirmed before arrival.

Can you guarantee a specific room number or bed type?

We do our best to honor special requests, but exact room numbers and bed types cannot be guaranteed because of check-in/out schedules.

Do all rooms have a minibar and coffee maker?

Yes. In All-Inclusive, minibar items are included and restocked daily. In other plans, minibar items incur a fee. The first coffee capsule is complimentary; additional capsules carry a surcharge. Our largest unit, La Residencia, features a full-size refrigerator.

Do rooms have air-conditioning?

All rooms are equipped with individual mini-split A/C units plus ceiling fans.

Do rooms have TVs?

For a carefree, unplugged getaway, our rooms do not include televisions. Wi-Fi is provided if you need to stay connected. La Residencia is the only accommodation with a separate TV lounge.

Which water sports are available?

Playa del Carmen offers jet skis, paddleboards, and more. Contact Concierge for details.

Do you lend bicycles?

Yes. Bicycles are included in your stay and subject to availability.

Are there activities for children?

While we don’t have a kids’ club, youngsters enjoy ping-pong and pool tables at Agave Bar, a shallow beach-entry pool by Itzi Bar, and our must-try artisan ceramic-painting class.

How do I get to the resort from the airport?

We are 55 km (about one hour) from Cancún International Airport. We offer comfortable, secure round-trip private transfers in vans branded with the Mahekal logo. Email our Concierge at concierge.mhkl@gsf-hotels.com to arrange your ride.

Can I rent a car?

Yes. We have special rates for guests, and you can reserve before arrival. Contact Concierge at concierge@mahekalplaya.com.

Is parking available?

Parking is public and at the user’s risk. Meters operate 10 a.m.–10 p.m. (approx. MX$10 per hour). Parking is free 10 p.m.–10 a.m.

Is there local shuttle service?

Given our prime downtown location, we don’t run a local shuttle. Taxis are available 24/7.

Is laundry or dry-cleaning available?

Yes. An external company provides standard or express service. Contact Concierge for details.

Do you offer babysitting?

Private babysitting is available for an extra fee. Reserve through Concierge at concierge.mhkl@gsf-hotels.com.

Does the resort accept cash?

Cash transactions are accepted only at the front desk. Restaurants, bars, the spa, café, and boutique charge purchases to your room and require a credit card and photo ID at check-in.