Frequently Asked Questions

Mahekal Beach Resort reopened on October 1, 2020. We are operating within the guidelines of state and country restrictions, thus some amenities and services may be restricted, or have capacity limitations. We are currently accepting Reservations for all of 2022 and 2023. 

In Quintana Roo, an "epidemiological stoplight" is used to track how open the region is. Currently, the light is at " Green "

The following archeological are open, but capacity is reduced:

• Tulum
• Cobá
• Chichén Itzá
• Uxmal
• Ek Balam

Hotels, restaurants, historical sites, theme parks, golf courses, tourist services, and beaches will now be able to operate at 80% capacity.

Beaches are currently open following the " Green " regulations at 80% capacity.  You can enjoy the longest stretch of beach of Playa del Carmen –spanning 920 feet of pristine beach at Mahekal Beach Resort. Social distancing guidelines are in place, as do limitations on gatherings.

The state of Quintana Roo announced that the entire state had changed the epidemiological light to " Green ", services that impact tourism will be able to operate at a capacity of 80% including:

• Hotels
• Restaurant
• Historic sites
• Theme parks
• Golf courses
• Tourist services
• Beaches
• Public parks
• Religious services
• Theaters and cinemas
• Shopping centers
• Casinos
• Department stores
• Manufacturing
• Real estate
• Spas
• Beauty salons
• Outdoor fitness clubs

Please note: some businesses may have more limited hours of operation (i.e. Convenience stores), and may also limit shoppers to one person from a family/group.

Fuego, Itzi, The Oasis, and Las Olas pools are open with bar and food service and operating under a reduced load capacity as mandated by the county. We kindly ask our guests to cooperate with the posted capacity limits at the pool. Pool lounge chairs will be available and spaced out accordingly.

Fuego and Las Olas hot tubs are openly operating under a reduced load capacity as mandated by the county.

Yes! Pool towels are available from 9 am to 5 pm, daily. Towels are not being placed on pool/beach lounges; all towels must be stored in containers with a lid. We request that guests go to our towel stands for towels, and also, please help us limit contact, by returning them to the towel stand before you leave the pool or beach areas. The towel containers are cleaned and disinfected 2 times a day. The towel stands are disinfected at least every 2 hours

The Fitness Center is open daily from 7 am - 7 pm. Guests must pre-register for a specific workout time in order to follow the 80% occupancy and social distancing regulations. You may sign up for your desired workout time at the Front Desk.

We service rooms daily with full housekeeping service following all state and county health and disinfecting protocols.

Day passes are currently available, subject to request and under availability, we are following all health, capacity, and disinfecting protocols. Please contact us before your visit. T +52 984 87 3 06 11

Mahekal Beach Resort is located near downtown Playa del Carmen. Located at 38th St. North and the beach and a short 2 blocks from the famous 5th Avenue (Quinta Avenida).

Mahekal offers complimentary fast WiFi service throughout the resort. WiFi is perfect for keeping in touch with your emails, uploading pictures of your vacation, and listening to music.

Playa del Carmen is generally a safe tourist destination welcoming guests from all over the world, however, we advise taking precautions with money, jewelry, cell phones, and other valuables.

Mahekal offers a quiet and relaxing atmosphere in a tropical setting. From time to time, there are festivals and special events held at off-site locations that may have loud music, typically during the daytime hours. If you are concerned about these events, please contact our Concierge.

Yes, we are pet-friendly but limited to small cats and dogs weighing up to 25 pounds with an extra cost. Check our Pet Policy for more information.

Mahekal offers an All-Inclusive and a Half-Board meal plan (Breakfast & Dinner or Lunch).  You can exchange dinner for lunch, daily, through our guest services desk.  For special packages consult our Reservations department at reservations@mahekalplaya.com. 

At Mahekal we offer a variety of drinks from mocktails (non-alcoholic) to our famous signature Margaritas and our selected wine list. Prices might vary depending on the drink and alcohol (Domestic versus International). We provide a daily happy hour from 5:00 to 6:00 p.m. in all bars at our hotel in Playa del Carmen. The price of beer and cocktails varies from $3.00 - to USD 9.00 depending on the brand and ingredients during Happy Hour. Non-Happy Hour prices are slightly higher. Pricing is subject to change.

Each of the wines we feature at the resort has been carefully selected by the Sommelier to complement the meals and food creations. Our vision is to offer a selection of wines for all tastes. Many are highly rated by Wine Spectator, Robert Parker (RP), and Stephen Tanzer (ST).

Mahekal offers an extensive menu to suit all tastes. If you have a food allergy or dietary restrictions, please inform our Concierge so we can better assist you.

Guests of Mahekal Beach Resort can enjoy Breakfast at Fuego as part of their meal plan. For dinner, menu prices apply for Fuego, however, guests on the meal plan may use a $27.00 USD per person credit and a $16.00 USD credit for children ages 5 to 12; not applicable on beverages, towards the food portion cost of their meal. Please note: The peso conversion of the USD credits may change based on the current exchange rates. As always, dinner can be exchanged for lunch, daily. To exchange dinner for lunch, or to make dinner at Fuego Restaurante y Cantina, please see our concierge.

Ocean View Rooms are located on the ground floor. Ocean View Palapa can be an individual Bungalow or can be located on the first or second floor, but will always have a Palapa roof. Room location is subject to the hotel's availability and can not be guaranteed prior to arrival.

We do our very best to accommodate requests for specific rooms and bedding preferences (Kings or 2 Double Beds). Due to the arrival and departure schedules and room demand, reserving a specific room or bed type is not always possible. Therefore we cannot guarantee a specific room or bedding preference. We will do our very best to accommodate your wishes and to make your stay in our resort a relaxing and enjoyable one.

Our rooms do not have mini-fridges, however, we can provide one for your room based on hotel availability for $10.00 USD per day.  Our Premium Room Categories (Penthouses, Oceanfronts, and Beach Houses), do have mini-fridges included in the room. Also, La Residencia, our largest room, has an apartment size/full-size refrigerator in the kitchen area.

All rooms have air conditioners with remote controls. In addition, all rooms have ceiling fans.

Playa del Carmen and the surrounding area offer a variety of water sports such as Wave-runners, Paddle Boards, and Jet Ski rentals. For further information contact our Concierge. If water is what you crave, the Dive Center has dive programs for all ages. From shallow dive trips to snorkeling trips filled with colorful fish to cenote exploration to deep water full-day dives, our on-site dive center can help make your underwater experience both magical and memorable.

Playa del Carmen is a bike-friendly town and Mahekal has wonderful bicycles for our guests. Bikes are complimentary as part of the Resort Fee and are subject to availability.

Kids will enjoy Ping Pong & Pool Tables at Agave Bar. Children also love the zero-entry pool in the Caribe section of the hotel (Itzi Pool) and our ceramic painting classes, located on-site near Agave Bar. 

We offer an excellent private transfer service that provides clean, comfortable, and secure round-trip and one-way transfers in vans identified with the Mahekal logo. Please contact our Concierge and they will arrange all the details.

Once you are at the resort you won't need a car, however, there are many car rental options to choose from at the airport, or we can assist with arranging a rental drop-off at the resort from the Playa del Carmen offices of the rental car companies. Parking is limited at the resort and is only available on the street (with a cost of .45 cents per hour). Parking is not secured and is at the renter's risk.

Mahekal does not provide self-service laundromats for guests. We do offer laundry service through an external service with standard delivery or express service. Please contact our  Concierge for more information

For your convenience, Mahekal offers on-call babysitting services. Reservations can be made through our concierge at concierge@mahekalplaya.com.

Mahekal Beach Resort does accept cash transactions in most restaurants and bars; we strongly recommend using the Room Charge option instead.  We recommend this mainly because of our rigorous Health and Safety standards and protocols during this extraordinary time.  Hence a major credit card and identification are required for check-in.