Frequently Asked Questions

Mahekal Beach Resort is located near downtown Playa del Carmen. Located at 38th St. North and the beach and a short 2 blocks from the famous 5th Avenue (Quinta Avenida).

Playa del Carmen is generally a safe tourist destination welcoming guests from all over the world, however, we advise taking precautions with money, jewelry, cell phones, and other valuables. Please keep in mind that our rooms are equipped with a safety box. 

Mahekal offers complimentary fast WiFi service throughout the resort. WiFi is perfect for keeping in touch with your emails, uploading pictures of your vacation, and listening to music.

Mahekal offers a serene and pleasant environment, surrounded by lush and diverse flora. However, it's worth noting that on occasion, the hotel's surroundings may generate some level of noise, including high-volume music, as we are located in the city center and adjacent to restaurants, nightclubs, and beach clubs. Additionally, the hotel is also host to weddings and social events throughout the year, which generate noise during specific areas and hours, carefully managed to avoid any inconvenience to our guests. If you are concerned about these events, please contact our Concierge.

Yes, we are pet-friendly but limited to small cats and dogs weighing up to 25 pounds with an extra cost. Check our Pet Policy for more information.

Mahekal offers an All-Inclusive and a Half-Board meal plan (Breakfast & Dinner or Lunch).  You can exchange dinner for lunch, daily, through our guest services desk.  For special packages consult our Reservations. 

At Mahekal we offer a variety of drinks from mocktails (non-alcoholic) to our famous signature Margaritas and our selected wine list. Prices might vary depending on the drink and alcohol (Domestic versus International). We provide a daily happy hour from 5:00 to 6:00 p.m. in all bars at our hotel in Playa del Carmen. The price of beer and cocktails varies from $3.00 - to USD 9.00 depending on the brand and ingredients during Happy Hour. Non-Happy Hour prices are slightly higher. Pricing is subject to change.

Each of the wines we feature at the resort has been carefully selected by the Sommelier to complement the meals and food creations. Our vision is to offer a selection of wines for all tastes. Many are highly rated by Wine Spectator, Robert Parker (RP), and Stephen Tanzer (ST).

Mahekal offers an extensive menu to suit all tastes. If you have a food allergy or dietary restrictions, please inform our Concierge so we can better assist you.

Guests of Mahekal Beach Resort can enjoy Breakfast at Fuego as part of their meal plan. For dinner, menu prices apply for Fuego, however, guests on the meal plan may use a USD 27.00 per person credit and a USD 16.00 credit for children ages 5 to 12; not applicable on beverages, towards the food portion cost of their meal. Please note: The peso conversion of the USD credits may change based on the current exchange rates. As always, dinner can be exchanged for lunch, daily. To exchange dinner for lunch, or to make dinner at Fuego, please see our Concierge. Please note that taxes and gratuities are not included.

Ocean View Rooms are located on the ground floor. Ocean View Palapa can be an individual Bungalow or can be located on the first or second floor, but will always have a Palapa roof. Room location is subject to the hotel's availability and can not be guaranteed before arrival.

We do our very best to accommodate requests for specific rooms and bedding preferences (Kings or 2 Double Beds). Due to the arrival and departure schedules and room demand, reserving a specific room or bed type is not always possible. Therefore we cannot guarantee a specific room or bedding preference. 

Our rooms do not have mini-fridges, however, we can provide one for your room based on hotel availability for USD 10.00 per day.  Our Premium Room Categories (Penthouses, Oceanfronts, and Beach Houses), do have mini-fridges included in the room. Also, La Residencia, our largest room, has an apartment-size/full-size refrigerator in the kitchen area.

All rooms have air conditioners with remote controls. In addition, all rooms have ceiling fans.

Playa del Carmen and the surrounding area offer a variety of water sports such as Wave-runners, Paddle Boards, and Jet Ski rentals. For further information contact our Concierge. If water is what you crave, the Dive Center has dive programs for all ages. From shallow dive trips to snorkeling trips filled with colorful fish to cenote exploration to deep water full-day dives, our on-site dive center can help make your underwater experience both magical and memorable.

Playa del Carmen is a bike-friendly town and Mahekal has bicycles for our guests. Bikes are complementary as part of the Resort Fee and are subject to availability.

Kids will enjoy Ping Pong & Pool Tables at Agave Bar. Children also love the zero-entry of the Itzi Pool and our ceramic painting classes, located on-site near Agave Bar. 

We offer an excellent private transfer service that provides clean, comfortable, and secure round-trip and one-way transfers in vans identified with the Mahekal logo. Please contact our Concierge and they will arrange all the details.

Once you are at the resort you won't need a car. However, there are many car rental options to choose from at the airport, or we can assist with arranging a rental drop-off at the resort from the Playa del Carmen offices of the rental car companies. Parking is limited at the resort and is only available on the street (with a cost of 0.45 cents per hour). Parking is not secured and is at the renter's risk.

We do offer laundry service through an external service with standard delivery or express service. Please contact our Concierge for more information.

Mahekal offers on-call babysitting services. Reservations can be made through our  Concierge.

Mahekal Beach Resort does accept cash transactions in most restaurants and bars; we strongly recommend using the Room Charge option instead.  Hence a major credit card and identification are required for check-in.